goJILLIAN Terms of Use

Last updated: October 16, 2026

1. Acceptance

These Terms of Use ("Terms") govern access to and use of the website at gojillian.com, the goJILLIAN upload and reporting tools, and the goJILLIAN software (together, the "Service"), provided by goJILLIAN, Inc., a Delaware corporation ("goJILLIAN," "we," "us").

By accessing the Service, submitting information through it, or using it on behalf of a dental or other practice, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" means that organization.

2. Relationship to the Procurement Agency Agreement

Procurement services are provided only under a separate signed Procurement Agency Agreement ("PAA") between goJILLIAN and a practice. These Terms govern use of the Service itself. If these Terms conflict with a signed PAA, the PAA controls as between goJILLIAN and that practice. Nothing in these Terms appoints goJILLIAN as anyone's agent; only the PAA does that.

3. Who the Service is for

The Service is intended for use by dental, medical and veterinary practices and their authorized personnel, and is not directed to consumers or to anyone under 18. The Service is offered in the United States only.

Procurement of medical and veterinary items, and of any item whose purchase is conditioned on the buyer's license or registration, is subject to the additional requirements in your PAA, including current licensure verification and per-order approval. The Service will reject an order in those categories where verification is absent or lapsed.

4. The Service

4.1 What it does. The Service lets a practice submit supply invoices and purchase records for analysis; produces reports comparing what the practice paid against goJILLIAN's pricing records; and, for practices with a signed PAA, supports order placement and management by JILLIAN, goJILLIAN's autonomous software agent, and by goJILLIAN personnel, across dental, medical and veterinary supply.

4.2 Authorized use. You may use the Service only for your own practice's procurement purposes. Submitting records for evaluation does not appoint goJILLIAN as your agent. If you have signed a PAA, goJILLIAN exercises any vendor-system access you grant under it as your authorized agent, at your direction and on the PAA's terms. You may not characterize, and goJILLIAN does not operate as, an unauthorized third-party data collector.

4.3 License. Subject to these Terms, goJILLIAN grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for the purpose in Section 4.2, for as long as your PAA is in effect or, absent a PAA, for the purpose of evaluating the Service.

4.4 Reservation. goJILLIAN retains all right, title and interest in the Service, its software, its pricing methodology, its comparison outputs and all related intellectual property. These Terms grant no rights except those expressly stated.

4.5 Changes to the Service. goJILLIAN may modify, suspend or discontinue any part of the Service. Where a change materially reduces functionality a practice relies on under a PAA, the PAA's terms govern.

5. Your Credentials and Accounts

5.1 Your warranty. If you provide goJILLIAN with vendor portal credentials, account access, or delegated access to a mailbox, you represent and warrant that: (a) the credentials, accounts and mailbox are your practice's own and are valid; (b) you have authority to grant goJILLIAN that access; and (c) granting that access does not violate any agreement between your practice and the vendor, or, if it may, you have told goJILLIAN so in writing.

5.2 You keep control. Your vendor credentials remain yours. You may change them at any time, and you may withdraw any access permission at any time in accordance with your PAA. Changing a credential does not by itself terminate your PAA.

5.3 What we do with them. Credential storage, use, rotation and deletion, and any delegated mailbox access, are governed by your PAA. Absent a PAA, goJILLIAN does not request or store vendor credentials or request mailbox access.

5.4 Accuracy. You are responsible for the accuracy of the records and information you submit. goJILLIAN's analysis is only as good as what it is given.

6. Acceptable Use

You will not: (a) use the Service other than for your own practice's procurement; (b) submit records you do not have the right to submit; (c) reverse engineer, decompile, scrape or copy the Service or its outputs; (d) use goJILLIAN's pricing comparisons, reports or methodology to build or inform a competing product or service; (e) resell or provide the Service to a third party; (f) interfere with the Service's operation or security; or (g) use the Service in violation of any law applicable to your practice.

7. Submissions Before a PAA

If you submit invoices or records for an evaluation report before signing a PAA:

7.1 You grant goJILLIAN the right to process those records to produce your report and to use them as described in Section 8.

7.2 No agency relationship is created, and goJILLIAN will not access any vendor account or place any order on your behalf.

7.3 You may ask goJILLIAN to delete your submitted records at any time by contacting hello@gojillian.com, and goJILLIAN will do so within thirty (30) days except as Section 8.3 provides.

8. Data

8.1 No sale or brokering. goJILLIAN does not sell, rent, broker or trade your data. goJILLIAN does not disclose your data to vendors, manufacturers or distributors except as necessary to place or administer an order for you.

8.2 Use in goJILLIAN's own systems. Purchase records and pricing data you submit are used to train and improve goJILLIAN's own software, running on goJILLIAN-controlled hardware. Credentials, payment information, mailbox message content and patient-identifying information are never used to train or improve any model or system. Nothing you send is used to train an outside or third-party AI model.

8.3 De-identified pricing. Prices drawn from your records may become comparison points used in reports for other practices. They are used in de-identified form only — never in a form that identifies you or your practice. De-identified pricing already incorporated is not retrievable and survives deletion of your records.

8.4 Patient information. The Service is not intended to receive protected health information, and you should not submit it. goJILLIAN applies an automated screen to remove patient-identifying content from any material before it leaves goJILLIAN-controlled infrastructure. If patient-identifying information reaches goJILLIAN anyway, including in material a vendor sends, goJILLIAN restricts access to it, does not use it, and deletes it within seven (7) days of detection.

8.5 Security. goJILLIAN maintains administrative, physical and technical safeguards designed to protect your data. No system is perfectly secure.

8.6 Incident notification. goJILLIAN will notify affected practices without unreasonable delay of any confirmed unauthorized access to or acquisition of their data.

8.7 Privacy Policy. goJILLIAN's Privacy Policy at https://gojillian.com/privacy describes what the website and upload flow collect and is incorporated into these Terms.

9. JILLIAN is an Autonomous Agent

9.1 Disclosure. JILLIAN is an autonomous software agent operated by goJILLIAN, not a human being. JILLIAN communicates with practice personnel by email and, where enabled, by text message. Orders under a signed PAA are placed and confirmed by JILLIAN or by goJILLIAN personnel, and goJILLIAN is responsible for both.

9.2 Anti-phishing. goJILLIAN and JILLIAN will never ask you to send passwords, card numbers or banking changes by email or text. Credentials and payment methods are provided only through goJILLIAN's secure onboarding channel or its payment processor's hosted page. Treat any other request as fraudulent and report it to hello@gojillian.com.

9.3 Human oversight. Your practice's shopping list is its approval to order. Orders that are unusual for your practice's normal ordering pattern, and substitutions requiring judgment, are confirmed with your practice under the PAA's terms.

9.4 Text messages. Where text messaging is enabled, goJILLIAN sends only transactional messages relating to orders and intake, never marketing. Consent is collected at opt-in, message frequency varies with order activity, message and data rates may apply, and you may reply STOP to cancel or HELP for help. Consent is not a condition of any purchase. Mobile information is not shared with third parties for marketing purposes.

10. Fees and the Nature of the Fee

10.1 Where fees live. Fees are set in your PAA. No fee is charged for submitting records for an evaluation report.

10.2 Acknowledgment. You acknowledge and agree that goJILLIAN's fee is a management service fee paid by your practice for procurement management services rendered to your practice. It is not a rebate, commission, discount pass-through, referral fee, or any other form of remuneration from a vendor, manufacturer or distributor.

10.3 goJILLIAN's commitment. goJILLIAN does not accept rebates, commissions, marketing allowances, placement fees or any other compensation from vendors, manufacturers or distributors in connection with the services it provides to your practice. One hundred percent of goJILLIAN's compensation is paid by the practice. Any vendor discount, rebate or credit associated with your orders belongs to you and is passed through in full.

10.4 Your responsibility. You are responsible for determining whether your participation complies with any agreement you have with a vendor, group purchasing organization, dental support organization, or payer, and with any law applicable to your practice. goJILLIAN does not provide legal, tax or regulatory advice.

11. Disclaimers

11.1 No guarantee of savings or price. goJILLIAN does not guarantee any level of savings, any price, or any outcome. Reports reflect records available to goJILLIAN at the time and the comparison method described in them.

11.2 Vendor performance. goJILLIAN does not control vendors and is not responsible for vendor price changes, stock-outs, backorders, discontinued items, shipping delays, product defects or recalls. Product warranties run from the vendor or manufacturer to you.

11.3 Clinical judgment and licensure. Nothing in the Service is clinical, veterinary, pharmaceutical or regulatory advice. You are solely responsible for determining whether any product is suitable for your clinical use, including the equivalence of any substitute, and for holding and maintaining every license, registration and permit required for the items you purchase. goJILLIAN purchases license-gated items as your agent against your own licensure and holds no such license itself.

11.4 As-is. Except as expressly stated in these Terms or a signed PAA, the Service is provided "as is" and goJILLIAN disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.

12. Limitation of Liability

12.1 To the fullest extent permitted by law, goJILLIAN is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, arising out of or relating to the Service.

12.2 Except as provided in Section 12.3, goJILLIAN's aggregate liability arising out of or relating to the Service is limited to the greater of the fees you paid goJILLIAN in the twelve months preceding the event giving rise to the claim, or fifty thousand dollars ($50,000).

12.3 Section 12.2 does not limit liability for goJILLIAN's gross negligence or willful misconduct, or for unauthorized access to or disclosure of your data or credentials.

12.4 Nothing in this Section limits liability that cannot be limited by law.

13. Indemnity

You will indemnify and hold harmless goJILLIAN against third-party claims arising from: your breach of Section 5.1 or Section 6; your clinical use of any product; or your submission of records you did not have the right to submit.

14. Suspension and Termination

14.1 goJILLIAN may suspend or terminate your access to the Service if you breach these Terms, if your use creates a security or legal risk, or if your PAA terminates.

14.2 You may stop using the Service at any time. Termination of a PAA is governed by the PAA.

14.3 Sections 4.4, 5.1, 6, 8, 10.2–10.4, 11, 12, 13 and 16 survive termination.

15. Changes to These Terms

goJILLIAN may update these Terms. The "Last updated" date will change, and material changes will be notified to practices with an active PAA at least thirty (30) days before they take effect. Continued use after the effective date is acceptance. If you do not accept a change, stop using the Service; your PAA termination rights are unaffected.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, without regard to conflicts of law principles. Venue for any action lies in the state or federal courts serving Utah County, Utah. Before filing any action, the parties will attempt in good faith to resolve the dispute through direct discussion for thirty (30) days following written notice of it. This does not apply to a claim for injunctive relief or a claim within the jurisdiction of small claims court.

17. General

17.1 Entire agreement. These Terms, with the Privacy Policy and any signed PAA, are the entire agreement on their subject matter.

17.2 No waiver. goJILLIAN's failure to enforce a provision is not a waiver.

17.3 Severability. If a provision is unenforceable, the rest remains in effect.

17.4 Assignment. You may not assign these Terms without goJILLIAN's consent. goJILLIAN may assign them in connection with a merger, reorganization or sale of assets.

17.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

18. Contact

goJILLIAN, Inc. · 5513 W 11000 N, Highland, UT 84003 · hello@gojillian.com · GoJillian.com